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Terms And Conditions

Terms & Conditions

The information contained within this document relates to the Acre Interiors ABN 70 379 094 098 online store, referred to below as “Acre”.

Disclaimer

The content of this website is general and is provided for information purposes only.  The material on this website is not and should not be regarded as advice, including legal or medical advice.  To the fullest extent permitted by law, Acre does not give any express or implied warranties and makes no representations in relation to this website.  In particular, while reasonable care is taken in its preparation, Acre does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so.  You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

In addition, to the fullest extent permitted by law, Acre does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Acre accepts no liability arising from your access to this website.

Limitation of Liability

Subject to the provisions of consumer protection legislation that cannot be excluded, Acre accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading.  To the fullest extent permitted by law, Acre will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website.  Where conditions and warranties implied by law cannot be excluded, Acre limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

Intellectual Property

Copyright

All content on this website, including text, graphics, logos, photographs, audio and video clips and data compilations is the property of Acre or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Acre and protected by Australian and international copyright laws.

Trade marks

Acre and all related graphics, photographs, logos, and product and service names are trade marks (both registered and unregistered) of Acre. These trade marks, logos and other proprietary graphics may not be used in connection with any other product or service without Acre’s express prior written consent.

Licence and Site Access

Acre grants you a limited licence to access and make personal use of this site and not to download (other than page caching or to access wholesale inquiry forms designed for downloading) or modify it, or any portion of it, except with Acre’s express prior written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.  This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Acre. You may not use any metatags or any other hidden text using Acre’s name or trademarks without Acre's express prior written consent. Any unauthorised use will automatically terminate the licence granted above.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to www.acreinteriors.com.au so long as the link does not portray Acre, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner. If requested by Acre, you must remove any hyperlink to this website contained on your website or any other digital content.  You may not use any Acre logo or other proprietary graphic or trade mark as part of the link without Acre’s express prior written consent.

Third Party Websites

Acre may include links on this website to websites owned by other parties. Acre is not in any way responsible for the material contained on these sites, nor is Acre responsible for the availability of these sites. Acre does not endorse and is not responsible or liable for any content, including advertising or products offered on these sites, nor is Acre responsible for any damage, offence or loss caused as the result of visiting these websites.

Acre recommends that before you visit any website you check that your computer is running up-to-date virus checking software.

Terms of Trade

If you purchase any products via this website, you must agree to Acre’s Terms of Trade (see Shipping).

Privacy

Personal information provided to Acre via this website will be handled in accordance with Acre’s Privacy Policy.

Security

Acre’s credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Acre offers secured server transactions that encrypt your information in transit to prevent others from accessing it. All information is stored on a secure server. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

Although Acre engages all reasonable efforts to safeguard the security of your information, transmissions made on or through the internet cannot be guaranteed to be entirely secure. Please contact your financial institution immediately if you become aware of unauthorised use of your account.

You may need to register to use certain parts of this website. To register, you may be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

Cookies

If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit Acre’s website. Cookies allow Acre to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to this website. Acre uses cookies to track and collect information about which parts of Acre’s site and newsletter (including links to other websites) are being visited by you.

Cookies also allow Acre to recognise your computer while you are on Acre's site, and to send you to the country of origin and language you selected on your first visit to Acre's site. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.

If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to access all parts of this website, including the purchase section.

General

Acre may vary these terms and conditions at any time by publishing a revised version of the terms and conditions on this website.

The law applicable to this website is the law of the State of Victoria, Australia.

Shipping and Shopping

The information contained within this document relates to the Acre Interiors online store.

Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability.

Definitions and Application

  1. In these Terms of Trade, "Acre" means Acre Interiors (ABN 70 379 094 098) trading as Acre, 'you' means the organisation or individual who is ordering product on the website, and the "Products" means the Acre products which may be ordered on the website.
  2. These Terms of Trade apply to any purchase of any Products by you from this website which are delivered in Australia.

Shipping Rates

Free Shipping Offer

ACRE is pleased to offer free shipping within Australia on all full priced product orders over $150AUD*. Oversized* items are exempt from this offer.

*Oversized items are labelled due to the fragile nature, weight and size of select products. Shipping is calculated on dimensions, weight and location and therefore Oversized items are not eligible for the free shipping offer for full-priced products over $150AUD.

Australian Shipping

All ACRE orders are shipped using various trusted Australian courier services to ensure speedy delivery at the lowest price available.

Orders are shipped within 1 business day of receipt. You will receive an email notification when your order has been dispatched.

Estimated shipping times from time of dispatch in business days are as follows (based on delivery times to the major metro area in each Australian state or territory):

  • Melbourne: 1-3 business days
  • Sydney: 1-3 business days
  • Adelaide: 1-3 business days
  • Canberra: 2-3 business days
  • Brisbane: 2-5 business days
  • Perth: 5-6 business days
  • Hobart: 3-4 business days
  • Darwin: 5-7 business days

Flat Shipping Rates

  • Orders valued between $1-$150, flat rate of $15 postage per order (excluding Oversized items)
  • Oversized orders, flat rate of $50 shipping cost  per item

If you require alternative shipping options, please contact ACRE direct at hello@acreinteriors.com.au, and we will try our very best to suit your timings.

If you are unable to be at your place of residence from Monday-Friday between 9am-5pm, it is recommended to provide an alternative daytime delivery address to avoid any inconveniences associated with courier re-delivery. Please note: Orders returned to ACRE due to incorrect address, or failure to contact courier after delivery attempt, will incur a re-shipping and re-delivery fee.

International Shipping

We're very happy to send orders internationally. However, due to the fragile nature and dimensions of some ACRE products, we'll need you to send us an email so that we can make sure we can get safely to its destination and quote you with a shipping rate. 

Our Delivery Promise To You

We pride ourselves on our ability to deliver ACRE product quickly and efficiently. If your order is not delivered on your preferred delivery date, we are unable to cancel your order or credit your transaction.

For all orders delivered to an Australian address, we guarantee your Acre gift will be sent same business day when ordered before 2pm

International Shipping

We're very happy to send orders internationally. However, due to the perishable and fragile nature of some of our gifts we'll need you to send us an email so that we can make sure we can get safely to its destination and quote you with a shipping rate. 

Prices & Payment

All prices on the website are in Australian dollars. Prices are subject to change without notice.

The amount payable to Acre for an Order (Order Amount) will be the total of the following amounts:

  1. the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
  2. the cost of delivery determined in accordance with Delivery stated above, and

You must pay the Order Amount by credit card at the time of submitting the Order. Acre accepts Visa, Mastercard, or American Express.

  1. While we shall endeavour to keep pricing current at all times, pricing may be subject to change without notice

Returns policy

In the event of products being damaged in delivery you can return the items. All products are checked for quality before dispatch and while we try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. Should this happen you can return the damaged items and we will re-send the product and pay for the return and additional postage charges. In the case where the product is sold out we will offer a full refund.

To arrange a return, seek a refund, replacement or exchange, you must email  hello@acreinteriors.com.au to obtain prior approval. Please include the order number and reason for the return. ACRE shall not bear the costs of any domestic return shipping in instances where the product was not damaged at the point of delivery. 

Return the items to:

Acre Interiors

Returns

89 Clarence Street

Caulfield South VIC 3162

 

Please note: ACRE will, at all times, honour its obligations under Australian Consumer Law.

Orders

  1. To submit an order for Products (Order), you must complete and submit the online order through the Acre Shopping Cart process.
  2. Acre reserves the right to refuse any Order. In such case, Acre will notify you as soon as reasonably practicable and refund to you any payment in full.
  3. All products ordered are for personal use only. They must not be resold in any form or any place; Acre reserves the right to take legal action against unauthorised and unofficial sale of goods.

Prices & Payment

All prices on the website are in Australian dollars. Prices are subject to change without notice.

The amount payable to Acre for an Order (Order Amount) will be the total of the following amounts:

  1. the sum of the price of each Product ordered as indicated on the website at the time of submitting the Order (Product Subtotal);
  2. the cost of delivery determined in accordance with Delivery stated above, and

You must pay the Order Amount by credit card at the time of submitting the Order. Acre accepts PayPal, Visa, Mastercard, or American ExpressPayPal, Visa, Mastercard, American Express.

  1. While we shall endeavour to keep pricing current at all times, pricing may be subject to change without notice.
  2. Prices stated on the website are inclusive of GST

Liability 

  1. Without limiting Acre's legal rights arising from any failure by you to make a payment in accordance with these Terms of Trade, Acre reserves the right, in its absolute discretion, to take any of the following actions against you if you fail to make such a payment:
  2. withhold supply and dispose of the Products requested in the Order, and/or
  3. refuse to deal further with you, and Acre will not be liable to you for any loss or damage directly or indirectly resulting from any such action.
  4. Subject to these terms and to the fullest extent permitted by law, the Products are sold and information is rendered to you on the understanding that you have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.
  5. Subject to the following "No Warranty" clauses and to the fullest extent permitted by law, the liability of Acre for any loss or damage suffered by you as a result of Acre breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.

No Warranty

  1. Subject to the following clauses and to the fullest extent permitted by law, Acre gives no warranty in respect of the Products.
  2. For consumers the Products come with non-excludable warranties and guarantees under consumer protection legislation, such as that Acre is the rightful owner, the Products are reasonably fit for their usual purpose, are of acceptable quality, and match any description or sample. If Acre breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products, and to compensation for any reasonable foreseeable loss.
  3. You may also have express rights of action against Acre under consumer protection legislation if Acre supplied defective Products to you that cause you injury, loss or damage.

Refunds and Returns

Can I return items?

If you are not 100% satisfied with the quality of your ACRE your product purchase, you can return your un-opened, unused full-size product(s) in its original condition to ACRE within 14 days of the date of delivery for a full refund upon pre-approval from ACRE. ACRE will not refund any opened, used, discounted, clearance or sales products or where you have changed your mind. The customer will be responsible for return postage charges. Please email hello@acreinteriors.com.au to organise product returns.

My items was damaged in delivery, can I return it?

Yes, you can return damaged items. All products are checked for quality before dispatch and while we try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. Should this happen, you can return the damaged items and we will re-send the product and pay for the return and additional postage charges. In the case where the product is sold out we will offer a full refund.

Who do I contact to arrange a return?

If you intend to seek a refund, replacement or exchange, you must email us at hello@acreinteriors.com.au to obtain prior approval. Please include the order number and reason for the return. Please include a completed Returns Form with your parcel.

Return the items to:

Acre Interiors

Returns

89 Clarence Street

Caulfield South VIC 3162


Please note that Acre will, at all times, honour its obligations under Australian Consumer Law.

GST

  1. Acre is registered for GST (Goods and Services Tax)

General

  1. If any provision of these terms is found by a court of competent jurisdiction to be invalid, such term shall be severed and the remaining terms shall be unaffected (in this instance the parties shall use reasonable endeavours to negotiate a suitable substitute provision).
  2. Subject to these terms and to the fullest extent permitted by law, these Terms of Trade together with the Order (as accepted by Acre) and Acre's Privacy Policy constitute the whole agreement between the parties and supersede all prior discussions and agreements between them.
  3. Orders and these Terms of Trade will be governed by the law applying in the State of Victoria, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, and the courts complement to determine appeals from those courts, with respect to any proceedings that may be brought at any time in relation to these Terms of Trade.